Research Interests & Publications

Organizational Change

My research on organizational change examines how two interpretive processes—sensemaking and narrating—explain organizational change implementation. A sensemaking and narrative perspective on organizational change recognizes the ambiguity and uncertainty inherent in major change and, subsequently, seeks to explain how individuals and organizations cope with these circumstances.

I also examine how certain models of sensemaking—such as those predicated on social-psychological models of meaning-making—can help employees adjust more easily to change. Notably, my organizational change research frequently turns the spotlight to the often overlooked and even more often underestimated frontline employees and shows that their sensemaking and sensegiving about change can underpin or undermine the implementation of organization change initiatives.